ThaiDirect (thaidirect.shop) is operated by Eagle Design & Consultancy Co., Ltd., a company registered in Thailand. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services. By using ThaiDirect, you agree to the practices described in this policy.
1. Who We Are
ThaiDirect is a B2B trade directory and sourcing platform that connects global buyers with verified Thai manufacturers. The website is owned and operated by:
Company: Eagle Design & Consultancy Co., Ltd.
Country: Thailand
Website: https://thaidirect.shop
Contact email: [email protected]
References to "ThaiDirect", "we", "us", or "our" in this policy refer to Eagle Design & Consultancy Co., Ltd. and the ThaiDirect platform.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you interact with ThaiDirect, you may voluntarily provide personal information, including:
- Contact information — name, email address, company name, phone number, and country, when you submit a Request for Quotation (RFQ) or contact form.
- Business information — company details, ABN/business registration numbers, import requirements, product specifications, and purchasing intent provided in RFQ submissions.
- Communications — messages, enquiries, and correspondence you send to us via email or contact forms.
- Newsletter subscription — email address provided when opting in to receive ThaiDirect trade updates and market insights.
2.2 Information Collected Automatically
When you visit thaidirect.shop, we automatically collect certain technical and usage data:
- Log data — IP address, browser type and version, operating system, referring URL, pages visited, time and date of access, and time spent on pages.
- Device information — device type, screen resolution, and language settings.
- Usage data — search terms entered on the platform, products and categories browsed, filters applied, and cost calculator inputs (when not personally identifiable).
- Cookies and similar technologies — session cookies, persistent cookies, and local storage data. See Section 8 for full cookie details.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Analytics providers — aggregated and anonymised usage statistics from services like Cloudflare Web Analytics.
- Search engines — aggregate search performance data via Google Search Console (non-personally-identifiable).
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing your RFQ and connecting you with relevant Thai manufacturers | Performance of contract / Legitimate interests |
| Responding to your enquiries and providing customer support | Legitimate interests |
| Sending trade updates and market insights (newsletters) if you have opted in | Consent (opt-in) |
| Improving and personalising the ThaiDirect platform and user experience | Legitimate interests |
| Analysing website traffic and usage patterns | Legitimate interests |
| Detecting and preventing fraud, abuse, or security incidents | Legitimate interests / Legal obligation |
| Complying with applicable legal obligations | Legal obligation |
| Enforcing our Terms of Service | Legitimate interests / Legal obligation |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
4.1 With Thai Manufacturers (Your RFQ Recipients)
When you submit a Request for Quotation (RFQ) through ThaiDirect, the contact information and product requirements you provide will be shared with the Thai manufacturer(s) relevant to your request. This is the core service we provide — connecting buyers with manufacturers. By submitting an RFQ, you consent to your business contact details being shared with the manufacturer(s) you select.
You should be aware that once your information is shared with a manufacturer, it is subject to that manufacturer's own privacy practices. We encourage you to review manufacturer privacy policies before engaging in commercial discussions.
4.2 With Service Providers
We engage trusted third-party service providers who assist us in operating our platform. These providers process data only on our behalf and under contractual data protection obligations:
- Cloudflare — DNS, CDN, DDoS protection, and web analytics (privacy-preserving, cookieless analytics)
- Email service providers — for transactional email delivery (RFQ confirmations, support replies)
- Hosting providers — server infrastructure on which thaidirect.shop operates
4.3 Legal Requirements and Safety
We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Protect the rights, property, or safety of ThaiDirect, our users, or the public
- Detect, prevent, or address fraud or security issues
4.4 Business Transfers
If Eagle Design & Consultancy Co., Ltd. undergoes a merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of that transaction. We will notify users via prominent notice on this website before any such transfer takes effect and before data becomes subject to a materially different privacy policy.
5. International Data Transfers
ThaiDirect is operated from Thailand and serves users globally. When you use our platform, your personal information may be processed in Thailand or in other countries where our service providers operate (including within the EU, US, and Asia-Pacific).
Thailand is not currently recognised by the European Commission as providing an "adequate level" of data protection under GDPR. If you are located in the EEA or UK, by using ThaiDirect and submitting your information, you acknowledge that your data will be transferred internationally.
We take appropriate steps to ensure that transfers are made in compliance with applicable law, including implementing standard contractual terms with international service providers where required. If you have questions about international data transfers, contact us at [email protected].
6. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:
| Data Category | Retention Period |
|---|---|
| RFQ submissions and buyer contact details | 3 years from last interaction |
| Email correspondence and support records | 3 years from last interaction |
| Newsletter subscriber email addresses | Until you unsubscribe, then 30 days |
| Website analytics data (Cloudflare) | Up to 12 months (aggregated / anonymised) |
| Server log data | 90 days |
| Cookie data | As specified in our Cookie section (Section 8) |
When data is no longer required, we securely delete or anonymise it.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We honour these rights regardless of your country of residence, to the extent practicable:
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure ("Right to be Forgotten")
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances (e.g., while a dispute about accuracy is resolved).
Right to Data Portability
Where we process your data by automated means on the basis of your consent or contract performance, you have the right to receive your data in a structured, machine-readable format.
Right to Object
You have the right to object to processing based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days. We may need to verify your identity before processing requests. Most requests are free of charge; we may charge a reasonable fee for manifestly unfounded or excessive requests.
If you are located in the EEA or UK and believe we have not handled your data lawfully, you have the right to lodge a complaint with your local data protection supervisory authority (e.g., the Dutch AP, the UK ICO, or your national DPA).
8. Cookies & Tracking Technologies
ThaiDirect uses a minimal number of cookies and tracking technologies. We have been designed with privacy in mind — we do not use invasive advertising trackers or third-party behavioural advertising cookies.
| Cookie / Technology | Purpose | Type | Duration |
|---|---|---|---|
| Session storage | Stores your calculator inputs and search preferences for the current session | Functional / Strictly Necessary | Session (cleared when you close the browser) |
| Cloudflare cookies | Security, load balancing, and bot detection. Cloudflare may set __cf_bm and similar security cookies. | Strictly Necessary | 30 minutes to 1 year depending on cookie |
| Cloudflare Web Analytics | Privacy-preserving, cookieless website analytics (no personal data collected, no cross-site tracking) | Analytics (cookieless) | No cookie set — beacon-based |
| Currency preference (localStorage) | Remembers your selected display currency on the platform | Functional | Persistent (until you clear site data) |
We do not use Google Analytics, Facebook Pixel, or any other third-party advertising or behavioural tracking technology on ThaiDirect.
You can control cookies through your browser settings. Blocking strictly necessary cookies may affect site functionality. To opt out of Cloudflare analytics, you can use a browser privacy extension or ad blocker.
9. Data Security
We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- HTTPS encryption — all data transmitted between your browser and ThaiDirect is encrypted via TLS/SSL (HTTPS).
- Cloudflare protection — DDoS protection, WAF (web application firewall), and bot mitigation via Cloudflare.
- Access controls — access to personal data is restricted to personnel who need it for legitimate business purposes.
- Secure email handling — enquiries and RFQ submissions are handled via encrypted email systems.
No method of electronic transmission or storage is completely secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security. If you believe your data has been compromised, please notify us immediately at [email protected].
10. Children's Privacy
ThaiDirect is a B2B trade platform intended for use by adults engaged in commercial importing and sourcing activities. We do not knowingly collect personal information from individuals under 18 years of age. If you believe that a minor has submitted personal information to us, please contact us at [email protected] and we will promptly delete that information.
11. Third-Party Links
ThaiDirect may contain links to third-party websites, manufacturer websites, trade bodies, or external resources. These links are provided for your convenience. We have no control over, and accept no responsibility for, the content, privacy policies, or practices of any third-party websites.
We encourage you to read the privacy policy of any third-party website you visit before submitting personal information to them.
12. Thailand's Personal Data Protection Act (PDPA)
As a Thai company, Eagle Design & Consultancy Co., Ltd. complies with Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), which became fully effective on June 1, 2022. The Thai PDPA establishes rights for data subjects that broadly align with international privacy standards.
Under the Thai PDPA, you have the right to:
- Be informed about how your data is collected and used
- Access your personal data held by us
- Correct inaccurate personal data
- Request deletion or restriction of processing
- Object to processing
- Data portability
- File a complaint with the Thai Personal Data Protection Committee
These rights are exercisable by contacting us at [email protected].
13. GDPR — Additional Information for EEA & UK Users
If you access ThaiDirect from the European Economic Area (EEA) or the United Kingdom, the EU General Data Protection Regulation (GDPR) or the UK GDPR may apply to the processing of your personal data. In addition to the rights listed in Section 7, you are entitled to:
- Lodge a complaint with your local supervisory authority (e.g., the Dutch AP, UK ICO, French CNIL, or the relevant DPA in your member state)
- Be informed of the legal basis for each processing activity (see the table in Section 3)
- Receive clear information about international data transfers (see Section 5)
Note for EEA/UK Users
We are a small Thai company operating a B2B trade directory. While we apply privacy-by-design principles and honour all reasonable data subject requests, we are not yet able to appoint a formal EU/UK GDPR representative. We handle EEA/UK user requests directly via [email protected] and will respond within 30 days.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Post a notice on our website homepage for material changes
- Send an email notification to newsletter subscribers for significant changes affecting their rights
Your continued use of ThaiDirect after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Organisation: Eagle Design & Consultancy Co., Ltd.
Platform: ThaiDirect (thaidirect.shop)
Contact email: [email protected]
Subject line for privacy requests: "Privacy Rights Request"
Country: Thailand
We aim to respond to all privacy requests within 30 days. Complex requests may take longer; we will acknowledge receipt within 5 business days.